Privacy policy

Privacy Policy — United States

Last updated: August 20, 2026

Solva operates wearesolva.com and the related online store, content, features, communications, products, subscriptions, and services collectively referred to as the "Services."

Our ecommerce store is powered by Shopify.

This Privacy Policy describes how Solva collects, uses, processes, discloses, retains, and otherwise handles personal information when you:

visit or use the Services;
view products;
make or attempt to make a purchase;
enroll in or manage a subscription;
create or use an account;
communicate with us;
request a return or refund;
participate in a promotion;
interact with advertising;
exercise a privacy right; or
otherwise interact with Solva.

This Privacy Policy is intended primarily for individuals in the United States.

Additional or different requirements may apply under particular federal or state laws.

Nothing in this Privacy Policy is intended to waive any privacy right that applicable law does not permit to be waived.

1. Personal Information We Collect

The personal information we collect depends on how you interact with Solva, the Services you use, the technologies enabled on our store, and applicable law.

Contact Information

We may collect information such as:

name;
email address;
telephone number when provided through checkout or another permitted process;
billing address;
shipping address; and
other contact information you voluntarily provide.

2. Order and Transaction Information

We may collect and maintain information relating to:

products purchased;
products viewed;
shopping-cart activity;
order number;
order date and time;
order value;
quantity;
discounts;
promotional offers;
payment status;
fulfillment status;
shipment status;
delivery information;
returns;
refunds;
replacements;
exchanges;
cancellations;
disputes;
chargebacks; and
related transaction history.

3. Subscription and Recurring-Purchase Information

When you enroll in or interact with a subscription or recurring purchase, we may collect and maintain information including:

subscription enrollment date and time;
selected subscription product;
subscription price;
subscription discount;
billing frequency;
shipment frequency;
renewal dates;
recurring-order history;
payment authorization information available to us;
subscription status;
subscription-management activity;
skipped or paused orders where available;
cancellation requests;
cancellation date and time;
method of cancellation;
confirmation of cancellation;
renewal notices and other subscription communications; and
records reasonably necessary to administer or document the subscription.

These records may also be used where reasonably necessary to investigate billing questions, fraud, unauthorized-payment allegations, subscription disputes, or chargebacks.

4. Payment Information

Payments may be processed through Shopify and other payment-service providers.

Depending on the applicable payment system, information processed in connection with a transaction may include:

payment method;
billing information;
transaction identifiers;
authorization status;
payment status;
fraud-screening results;
verification results; and
limited payment information made available by payment providers.

Solva does not necessarily receive or store complete payment-card numbers or complete financial credentials.

Full payment credentials may instead be collected and processed directly by Shopify, payment processors, card networks, banks, digital-wallet providers, or other payment-service providers.

5. Fulfillment, Shipping, and Delivery Information

We may collect and maintain information including:

shipping address;
fulfillment date;
fulfillment location or provider;
carrier;
tracking number;
shipment status;
delivery status;
delivery date and time;
delivery scans;
delivery photographs where provided by the carrier;
signature information where applicable;
package or shipment information;
return-to-sender information;
carrier investigations; and
other information reasonably necessary to fulfill, track, investigate, or document an order.

6. Return, Refund, and RMA Information

When you request or complete a return, refund, replacement, or RMA, we may process information including:

order information;
RMA number;
return reason;
return-request date;
return authorization date;
product condition;
photographs voluntarily provided or reasonably requested;
return tracking;
return receipt date;
warehouse or inspection records;
product SKU;
quantity;
lot or batch information where relevant;
packaging condition;
seal condition;
product weight where relevant;
inspection results;
refund amount;
refund status; and
related communications.

We may retain reasonable return and inspection records to administer our policies, prevent fraud and abuse, resolve customer-service issues, and establish or defend legal or payment-related claims.

7. Customer Communications

We may process communications and information you provide when you:

contact customer support;
ask a question;
submit feedback;
request cancellation;
request a return or refund;
report an order or delivery problem;
report a product concern;
report an adverse reaction or safety issue;
dispute a transaction; or
otherwise communicate with us.

Our primary customer contact email is:

hello@wearesolva.com

8. Device, Browser, and Technical Information

Depending on the Services and technologies used, we or our service providers may automatically collect information such as:

IP address;
browser type;
browser settings;
device type;
operating system;
language;
approximate geographic information derived from IP address;
device or advertising identifiers;
network information;
referring URL or source;
session information; and
similar technical data.

9. Website Usage and Interaction Information

We may collect information regarding how you interact with the Services, including:

pages viewed;
products viewed;
links clicked;
searches;
cart activity;
checkout activity;
session activity;
referring source;
advertising interactions;
conversion information;
time spent on pages; and
other website interactions.

10. Fraud, Security, and Risk Information

We may collect and process information reasonably necessary to:

verify transactions;
identify suspicious transactions;
prevent payment fraud;
prevent account abuse;
investigate unauthorized-payment claims;
investigate return or refund abuse;
investigate promotion abuse;
manage chargebacks;
defend payment disputes;
protect our customers;
protect the Services; and
enforce applicable policies and agreements.

Depending on the tools available to us, relevant records may include transaction timing, IP information, billing and shipping information, device information, fraud indicators, authorization results, previous transaction history, fulfillment records, delivery records, customer communications, and related evidence.

11. Product Experience and Health-Related Information

Because Solva offers wellness products, a customer may voluntarily provide information relating to:

product use;
personal experience with a product;
sensitivities;
adverse reactions;
safety concerns;
allergies;
symptoms described by the customer; or
other health-related information.

We request that customers provide only information reasonably necessary for customer support, product-safety review, a return or refund request, legal compliance, or another legitimate purpose.

Solva does not treat the purchase of a wellness product, by itself, as proof of a particular medical condition.

We do not intend to use wellness-product purchase data to diagnose medical conditions.

Health-related or consumer-health information will be processed subject to any additional applicable state-law requirements.

Where a state requires a separate Consumer Health Data Privacy Policy, that separate policy may apply in addition to this Privacy Policy.

12. Sources of Personal Information

We may obtain personal information:

directly from you;
automatically when you interact with the Services;
from Shopify;
from payment processors;
from fraud-prevention providers;
from fulfillment providers;
from carriers and delivery providers;
from customer-service systems;
from analytics providers;
from advertising or marketing partners;
from social-media platforms where permitted;
from subscription-management providers;
from parties involved in a payment dispute;
from publicly available sources where lawful; and
from other sources permitted by applicable law.

13. How We Use Personal Information

We may use personal information for legitimate business and commercial purposes including:

Providing the Services

To:

process purchases;
process payments;
create and manage orders;
administer subscriptions;
fulfill products;
arrange shipping and delivery;
provide tracking;
process returns;
process refunds;
administer RMAs;
provide customer support;
manage accounts; and
otherwise provide requested Services.

Subscription Administration

To:

establish subscription orders;
process recurring transactions;
manage renewals;
send subscription-related communications;
process cancellations;
document subscription activity;
resolve billing questions; and
maintain records relating to subscription authorization and performance.

Security and Fraud Prevention

To:

authenticate transactions;
identify suspicious behavior;
prevent fraud;
investigate unauthorized use;
protect customer accounts;
investigate return or refund abuse;
prevent promotion abuse; and
secure the Services.

Chargebacks and Disputes

To:

investigate payment disputes;
respond to chargebacks;
document authorization;
document subscription enrollment or cancellation;
document fulfillment;
document delivery;
document returns and RMAs;
document refunds;
provide relevant evidence to payment processors, card networks, banks, or issuers; and
establish, exercise, or defend legal claims.

Improving the Services

To:

understand store performance;
analyze website use;
troubleshoot problems;
test improvements;
improve functionality;
personalize permitted features;
understand customer preferences; and
improve our business operations.

Advertising and Marketing

Where permitted by applicable law, to:

send promotional communications;
measure advertising;
attribute conversions;
understand campaign performance;
create advertising audiences;
personalize advertisements;
conduct interest-based or targeted advertising; and
measure engagement.

Legal and Regulatory Purposes

To:

comply with applicable law;
maintain required records;
respond to legal process;
cooperate with lawful government requests;
comply with tax, accounting, or regulatory obligations;
address product-safety matters;
establish or defend legal claims; and
protect the rights and safety of Solva, customers, and others.

14. Cookies and Similar Technologies

We and our service providers may use technologies such as:

cookies;
pixels;
tags;
browser storage;
scripts;
APIs;
advertising identifiers; and
similar technologies.

These technologies may support:

essential store functionality;
checkout;
security;
fraud prevention;
shopping-cart functionality;
customer preferences;
analytics;
advertising;
attribution; and
personalization.

Where applicable law requires consent or provides an opt-out right, Solva will provide the applicable choice through available privacy controls.

Cookie and tracking choices may affect certain non-essential functionality.

15. Shopify

Our ecommerce Services are powered by Shopify.

Shopify may process personal information in connection with:

storefront functionality;
checkout;
payments;
accounts;
security;
fraud prevention;
analytics;
privacy functionality;
Shop or Shop Pay features where enabled; and
other Shopify services used by Solva.

Depending on the Shopify services enabled, Shopify may act as a service provider, processor, independent controller, or another legally recognized role.

Where Shopify Network Intelligence or related Enhanced Services are enabled, Shopify may process certain customer activity across Shopify-powered services subject to applicable privacy rights and choices.

16. Shopify Network Intelligence and Enhanced Services

If Shopify Network Intelligence or related Enhanced Services are enabled on our store, information concerning interactions with Solva may be processed by Shopify together with information from other Shopify-powered interactions to provide certain enhanced functionality.

Where applicable privacy laws provide opt-out or consent rights, Solva will provide or honor applicable privacy choices through supported mechanisms.

If you opt out through an applicable Solva privacy control, Shopify's Data Sharing Opt-Out functionality, or a legally recognized Global Privacy Control signal, those choices may also affect Shopify Network Intelligence processing as supported by Shopify and required by applicable law.

17. Service Providers and Other Recipients

We may disclose personal information where reasonably necessary to categories of recipients such as:

Shopify;
payment processors;
banks;
card networks;
fraud-prevention providers;
fulfillment centers;
warehouses;
carriers;
delivery providers;
return processors;
subscription-management providers;
hosting providers;
analytics providers;
customer-service providers;
communications providers;
advertising platforms;
marketing providers;
professional advisers; and
other vendors supporting our legitimate operations.

Service providers may receive only the information reasonably necessary for the applicable service, subject to applicable agreements and law.

18. Sale, Sharing, and Targeted Advertising

Solva does not knowingly sell personal information for money as part of its ordinary retail operations.

However, some United States privacy laws define terms such as "sale," "sharing," or "targeted advertising" broadly.

Certain disclosures involving:

online identifiers;
cookies;
advertising identifiers;
device information;
website activity; or
advertising information

may therefore constitute sale, sharing, or targeted advertising under applicable state law even where Solva does not receive money in exchange for the information.

Where applicable law provides an opt-out right, eligible individuals may use Solva's Data Sharing Opt-Out / Your Privacy Choices functionality available through the Services.

19. Global Privacy Control

Where required by applicable law, Solva recognizes supported Global Privacy Control ("GPC") signals as a request to opt out of applicable sale, sharing, or targeted-advertising processing for the browser or device transmitting the signal.

Where technically supported and legally required, an applicable preference may also be associated with an authenticated customer account.

Other browser-based "Do Not Track" signals may not be recognized unless required by applicable law.

20. Marketing Communications

Where permitted by law, Solva may send promotional email communications.

You may unsubscribe from promotional emails using the unsubscribe mechanism included in those messages.

Opting out of marketing does not prevent Solva from sending necessary non-marketing communications such as:

order confirmations;
payment communications;
shipment information;
subscription notices;
cancellation confirmations;
security messages;
return or refund communications;
product-safety communications; or
replies to customer-support requests.

21. Sensitive Personal Information

Certain information may qualify as sensitive personal information under applicable state laws.

Depending on the circumstances, this may include:

account credentials;
certain financial information;
precise geolocation;
health information;
certain biometric information;
government identifiers; or
other specially protected information.

Solva does not intentionally collect sensitive personal information unless reasonably necessary for a legitimate business purpose or voluntarily provided by an individual.

Where applicable law gives consumers a right to limit particular uses or disclosures of sensitive personal information, Solva will honor that right when required.

22. Consumer Health Data

Certain state laws regulate consumer health data separately from ordinary personal information.

Where applicable, Solva will process consumer health data only as permitted by law.

This may involve additional requirements concerning:

notice;
consent;
collection;
sharing;
sale;
deletion;
withdrawal of consent; and
separate consumer-health privacy disclosures.

Solva does not intend to sell consumer health data.

Where applicable law requires a separate Consumer Health Data Privacy Policy, that policy will govern covered consumer health data together with this Privacy Policy.

23. Children's Privacy

The Services are not directed to children under 13.

Solva does not knowingly collect personal information from children under 13 in violation of applicable law.

If we learn that personal information from a child was collected in violation of applicable requirements, we may take appropriate steps to delete or otherwise address that information.

Where applicable law restricts sale, sharing, or targeted advertising involving individuals under a specified age, Solva will comply with applicable consent or opt-in requirements.

24. Data Security

Solva uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

unauthorized access;
misuse;
loss;
alteration;
disclosure; and
destruction.

No electronic system, network, transmission, or storage method can be guaranteed to be completely secure.

Where a security incident triggers legally required notification obligations, Solva will provide applicable notifications as required by law.

25. Data Retention

Solva retains personal information for as long as reasonably necessary for the purposes described in this Privacy Policy or as otherwise required or permitted by law.

Retention periods may take into account:

order fulfillment;
subscription administration;
return and refund periods;
RMA processing;
payment-dispute periods;
chargeback periods;
fraud prevention;
product-safety needs;
tax requirements;
accounting requirements;
contractual obligations;
legal limitation periods;
regulatory requirements;
security;
litigation or anticipated claims; and
establishment, exercise, or defense of legal rights.

For example, transaction, authorization, subscription, fulfillment, shipping, delivery, return, RMA, refund, and communication records may be retained beyond completion of an order where reasonably necessary to investigate fraud, respond to a chargeback, document a refund, comply with legal obligations, or establish or defend a legal claim.

A deletion request does not necessarily require deletion of information that applicable law permits or requires Solva to retain.

When information is no longer reasonably required, Solva may delete, anonymize, aggregate, or otherwise dispose of it consistent with applicable requirements.

26. United States State Privacy Rights

Residents of certain United States states may have privacy rights under applicable state law.

Depending on the law, whether that law applies to Solva, and the circumstances of the processing, rights may include:

right to know or access;
right to obtain copies of certain information;
right to correct inaccurate personal information;
right to request deletion;
right to data portability;
right to opt out of sale;
right to opt out of sharing;
right to opt out of targeted advertising;
right to limit certain uses of sensitive personal information;
rights concerning certain profiling or automated decision-making;
right to appeal certain privacy-request decisions; and
right not to be unlawfully discriminated against for exercising privacy rights.

Listing a right in this Policy does not mean that every right applies to every individual, transaction, or business.

Rights apply only where provided by applicable law.

27. California Privacy Rights

If Solva is subject to the California Consumer Privacy Act as amended ("CCPA") with respect to your information, eligible California residents may have rights including:

right to know;
right to access;
right to deletion, subject to exceptions;
right to correction;
right to opt out of sale or sharing;
right to limit certain uses or disclosures of sensitive personal information where applicable; and
right to non-discrimination for exercising applicable privacy rights.

Applicable requests may be submitted using the methods described below.

28. Privacy Requests

To exercise an applicable privacy right, you may:

use privacy controls available through the Services;
use Solva's Data Sharing Opt-Out / Your Privacy Choices page where applicable; or
email hello@wearesolva.com.

Please identify the privacy right you wish to exercise and provide information reasonably necessary to locate the relevant records.

29. Verification of Requests

Solva may verify the identity of an individual before processing certain privacy requests.

Verification may depend on:

type of request;
sensitivity of information;
risk of unauthorized disclosure;
information already maintained by Solva; and
applicable law.

Solva will not require more personal information than reasonably necessary for lawful verification.

30. Authorized Agents

Where permitted by applicable law, an authorized agent may submit certain privacy requests on behalf of a consumer.

Solva may request reasonable evidence demonstrating the agent's authority and may request direct verification from the consumer where permitted.

31. Deletion Requests and Legal Exceptions

A valid deletion request may be subject to exceptions permitted by applicable law.

For example, Solva may be permitted or required to retain certain information where reasonably necessary to:

complete a transaction;
administer an active subscription;
process a return or refund;
detect or prevent fraud;
maintain security;
comply with legal obligations;
maintain required financial or tax records;
respond to a payment dispute or chargeback;
enforce applicable agreements;
establish or defend legal claims; or
exercise another legally permitted purpose.

A privacy deletion request does not automatically cancel an order, subscription, payment obligation, dispute, return, or other contractual transaction.

32. Appeals

Where applicable state law provides a right to appeal Solva's decision concerning a privacy request, you may submit an appeal by emailing:

hello@wearesolva.com

State clearly that you are submitting a privacy request appeal and identify the request or decision being appealed.

33. Non-Discrimination

Solva will not unlawfully discriminate against an individual for exercising an applicable privacy right.

This does not prevent Solva from offering products, pricing, subscriptions, loyalty features, or promotions where legally permitted and not prohibited discrimination.