Refund policy

14. Renewal Orders Beginning With the Second Subscription Order

Beginning with the second subscription order, second monthly shipment, and every subsequent renewal order, the 90-Day 100% Money-Back Guarantee no longer applies to that renewal order.

Each renewal order beginning with the second subscription order is instead subject only to the limited voluntary return rules described in this Section.

A voluntary return request for an eligible renewal order must be submitted within 7 calendar days after confirmed delivery.

To qualify for any voluntary return, the renewal merchandise must:

remain completely unopened;
remain completely unused;
remain unconsumed;
remain unworn, where applicable;
remain in its original condition;
remain in its original retail packaging;
have all applicable safety, protective, and tamper-evident seals fully intact;
contain all original contents;
include all applicable components and accessories;
not have been materially damaged after delivery;
receive a valid RMA from Solva; and
successfully pass Solva's return inspection.

The 7-day voluntary return period does not constitute a trial period and does not authorize the customer to open, test, sample, use, consume, wear, or otherwise use the merchandise before deciding whether to return it.

15. No Refund for Opened or Used Subscription Renewal Products

Beginning with the second subscription order and for every subsequent renewal order, Solva does not accept voluntary returns and does not provide voluntary refunds for merchandise that has been:

opened;
used;
tested;
sampled;
consumed;
partially consumed;
worn;
washed;
stained;
contaminated;
altered;
diluted;
transferred;
materially modified; or
otherwise used after delivery.

A renewal product is also not eligible for voluntary return or refund if:

the product-level safety seal has been broken;
the tamper-evident seal has been broken;
a protective seal has been removed;
the bottle or product container has been opened;
a seal has been cut, punctured, lifted, replaced, altered, or otherwise compromised;
any amount of product has been removed or dispensed;
the original contents are incomplete;
product integrity can no longer reasonably be verified; or
hygiene or contamination integrity can no longer reasonably be verified.

For clarity: beginning with the second subscription order, an opened, used, consumed, or unsealed product is not eligible for a voluntary refund, return, exchange, or store credit under this Policy.

Paying or accepting a restocking fee does not create a right to return an opened, used, consumed, or unsealed subscription product.

16. Castor Oil Subscription Renewals

For Castor Oil subscription renewal orders beginning with the second subscription shipment, the bottle must remain completely unopened, unused, and sealed to qualify for any voluntary return.

A Castor Oil renewal bottle is not accepted for voluntary return if:

the bottle has been opened;
the safety seal has been broken;
the tamper-evident seal has been compromised;
the closure shows evidence of opening;
any amount of oil has been dispensed;
any amount of oil has been used;
any amount of oil has been removed;
the contents have been transferred;
the oil has been mixed, diluted, substituted, or contaminated; or
the integrity of the original contents can no longer reasonably be verified.

Use of any quantity of the Castor Oil makes that renewal product ineligible for voluntary return and voluntary refund.

17. 50% Restocking Fee for Eligible Subscription Renewal Returns

Beginning with the second subscription order, an approved voluntary return that otherwise satisfies all applicable eligibility requirements is subject to a 50% restocking fee, to the extent permitted by applicable law.

The 50% restocking fee applies only where the renewal merchandise:

remains unopened;
remains unused;
remains unconsumed;
remains sealed;
retains all applicable safety and tamper-evident seals;
remains complete;
is returned pursuant to a valid RMA; and
is accepted after inspection.

Accordingly, an eligible voluntary return beginning with the second subscription order generally results in a refund equal to 50% of the eligible merchandise purchase price actually paid.

The remaining 50% is retained as the applicable restocking fee, where legally permitted.

The restocking fee does not apply to opened or used products because opened or used products are not accepted for voluntary return.

18. Return Shipping for Subscription Renewal Orders

Beginning with the second subscription order, the customer is responsible for all return shipping costs associated with an ordinary voluntary return, to the extent permitted by applicable law.

Solva is not required to provide a prepaid return label for an ordinary voluntary renewal return.

Original shipping charges, expedited shipping charges, delivery protection, insurance, and similar delivery-related charges are generally non-refundable for voluntary renewal returns.

19. Seven-Day Renewal Return Procedure

Beginning with the second subscription order:

the customer must request a return within 7 calendar days after confirmed delivery;
the merchandise must remain completely unopened, unused, and sealed;
the customer must obtain a valid RMA;
the merchandise must be returned according to the RMA instructions;
unless Solva provides another written deadline, the merchandise must be handed to a trackable return carrier within 3 calendar days after issuance of the RMA; and
the merchandise must pass return inspection.